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Customer Support Specialist - Frisco Texas (Frisco)

Customer Support Specialist - Frisco Texas
    • Posted by: FSGTempStaffing | View all ads
    • Profile: Registered user, Active since 02/2010
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    • Address:Frisco, TX 75034 (map)
    • Date Posted:04/16/14
    • Job Type:Full-time
    • Description:

      Our Frisco, TX client has an immediate need for a Customer Care Specialist to build and maintain relationships with their clients in the medical industry in order to promote their products and services. This is a direct hire opportunity.

      Job Responsibilities:
      Open customer accounts by recording account information
      Maintain customer records by updating account information
      Train our clients on the use of our online services
      Audit their satisfaction as well as motivate the repeat usage of our products and services
      The Customer Care Specialist will be available to assist the clients with any issues they might have, resolve product or service problems by clarifying the problem and explaining the best solutions to solve the issue.
      A professional & positive attitude is the key for this role.
      CCS will have product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information and multi-tasking.
      The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality and must be very customer focused.
      Shipping and receiving of daily inventory.

      Call Center/Customer Service experience is required
      Previous experience in the healthcare industry is preferred. Proficiency in: MS Word; MS Outlook; MS Power Point; MS Excel; working knowledge of Quick Books preferred
      Salesforce.com experience is highly preferred.
      High School Diploma, 2 years of college or technical training preferred
      2+ years experience
      Excellent communication skills in English, both written and verbal.
      Ability to build and maintain good relationships with clients.
      Ability to train customers.
      Strong work ethic.
      Must be customer focused with strong computer skills.

      Please visit us on the web at http://www.frontlinesourcegroup.com

      Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.

      Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.

      Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
    Ad ID: 12368929
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