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Telvista is hiring Technical Support Associates and Travel/Reservations Representatives at our call center in Dallas.
For our travel client, we are looking for people with travel agent or other airline experience who are very familiar with Sabre. Must have high energy and a customer service attitude.
For our telecom/ISP client, we are looking for people with some experience troubleshooting PC or Mac operating systems (more than just using Word and other Office applications). Applicants should have experience setting up routers, HD TV's, DVR's, surround-sound audio, or related systems.
Our center is in Farmers Branch, convenient to Irving, Carrollton and DART.
APPLY NOW at https://telvista.silkroad.com/epostings/
Technical Support Associates take inbound calls from customers and answer questions about phone, Internet and cable TV issues.
We offer a comprehensive benefits package, 401(k), PAID training, paid time off, promotional opportunities and more!! We may work hard, and we also believe in having fun! Compete in ping pong, pool or Wii championships, cube decorating contests, or just enjoy cake and ice cream at our monthly birthday celebrations. Telvista is a friendly place with a casual dress code! Come experience our state-of-the-art facility and all the benefits of learning the call center industry. Your career is calling! Answer the call!
Apply online NOW at https://telvista.silkroad.com/epostings/
Technical Support Associates receive a 90-day raise and may qualify for other bonus/incentive and recognition programs.
STUDENTS: We offer up to $3000 Tuition Reimbursement annually for full-time employees. We will work with your school schedule!
Training hours and work schedules vary, depending on the training class you are hired into. You will bid for your shift during training. Your shift may change to meet business needs. Most shifts are 8 hours, 5 days per week, may include evenings/weekends. You can request changes to your start time or days off.
Successful Associates have the following qualifications:
- Ability to troubleshoot and resolve customer issues
- Ability to utilize on-line resources to solve issues
- Ability to engage with customers while solving problems
- Ability to type 25 wpm
- Ability to talk and enter customer data at the same time
Apply online NOW at https://telvista.silkroad.com/epostings/
About Us: Telvista is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. We provide friendly and efficient service for our clients' customers. We deliver inbound contact center services that allow our clients to focus on their core business. You can find more information about Telvista on our Website at http://www.telvista.com/about-telvista/
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
- Asks effective questions and gathers information to determine source of problems and customer needs.
- Logs on/off customer care system and accesses account files.
- Enters alpha and numeric data via computer keyboard into an automated system accurately.
- Accurately captures all customer and issue related information in the proper database.
- Leads customers through documented process of fixing their software, hardware, or network problems.
- Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.
- Stays current with latest technology changes.
- Provides support to Technical Support Representatives and takes escalated calls.
Supervisory Responsibilities: This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience. One year certificate from technical school or one year related experience and/or training or equivalent combination.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present technical information clearly and concisely.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.
APPLY online now at: https://telvista.silkroad.com/epostings/