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Information Systems Specialist (Dallas)

Information Systems Specialist
  • Posted by: FSGTempStaffing | View all ads
  • Profile: Registered user, Active since 02/2010
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  • Address:Dallas, TX 75202 (map)
  • Date Posted:09/01/14
  • Job Type:Full-time
  • Description:

    Our Dallas, TX client is seeking an Information Systems Specialist.

    Position Objective:
    The Objective of the Information Systems Specialist is to oversee the implementation of technology and take responsibility for the computer systems within the company, oversee installation, ensure backup systems operate effectively and provide support to the field and the company.

    Job Responsibilities:
    Guest Service
    Demonstrate Superior Service by providing “Service with Vibe”
    Demonstrate the 9 Points of Superior Service
    Commitment to our guests’
    Be the leader in providing prompt and courteous service
    Be the ambassador of the “Vibe” – Lead by example
    No problem is too small - Never say No
    Handle guest complaints professionally
    Ensure IS systems and equipment are functional to run a restaurant

    Field Support
    It is the responsibility of the Information Systems Specialist to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our franchisees. You will be responsible for:
    Consulting with users, management, vendors, and technicians to assess computing needs and system requirements
    Provide Help Desk support to the Support Center team members
    Serve as a liaison between vendors and franchisees
    Collaborate with department heads, managers¸ vendors and others to solicit cooperation and bring resolution to problems
    Providing users with the appropriate and timely support and advice
    Provide detailed plans for the accomplishment of project goals
    Partners with vendors to ensure applications are being optimized.

    The objective is to have hands on knowledge of current operating systems, therefore you will be accountable for:
    Staying abreast of advances in technology
    Evaluating user needs and system functionality and make recommendations
    Scheduling upgrades and security backups of hardware and software systems
    Researching and installing new systems
    Ensuring all systems run smoothly, including anti-virus software, print services and email systems
    Stores are PCI ready
    Having full knowledge of POS systems
    Provide a service that is consistently Superior as quickly as possible. You will maintain the standards set for:
    PCI standards
    Hardware and software licensing regulations
    Security and anti-virus standards
    Ensuring the security of data from internal and external attack
    Providing secure access to the network from remote users
    Provide the upkeep, maintenance and security of networks
    Establishes and monitors key indicators to ensure a the systems supports the business needs

    Ensure that locations are in compliance with all local, state and federal information systems regulations or any other governing local, state and federal regulation. You will be accountable for:
    PCI compliance
    Hardware and software licensing compliance
    Security and anti-virus compliance
    Keep the location in compliance with the Franchise Agreement/License at all times
    Protect confidential information
    Degree in computer science or equivalent. College degree preferred
    Minimum 2 yrs of managing web based applications
    Ability to multitask and manage multiple projects simultaneously
    Strong Project Management skills
    Must have restaurant IS experience
    Must have POS knowledge
    Must have exceptional IS skills and fundamentals
    Must read, write and communicate in English as it relates to the job
    Ability to work with limited supervision
    Ability to manage crisis situations in a calm and professional manner
    Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, and approaches to problems
    Great listening skills and taking time to understands the points being made and asking questions to gain clarity of the situation
    Ability to compile, categorize, tabulate, verify and process data

    Please visit us on the web at http://www.frontlinesourcegroup.com

    Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.

    Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.

    Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.

    Frontline Source Group is a proud sponsor of http://www.jobertalk.com. Please visit the site to get involved with social job networking across the web.

    If your resume needs some help, check out http://www.theresumecorporation.com to bring your resume the attention it deserves.
Ad ID: 5668155
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